Privacy and cookies

our privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal information.
villacarte.com provides online travel services through its own websites and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms.


Privacy
What kind of personal information does villacarte.com use?
When you make a reservation, you'll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay.


When you visit our website, even if you don't make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you're using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.
We may also receive information about you when you use certain social media services.
Why does villacarte.com collect, use and share your personal data?
Reservations: First and foremost, we use your personal data to complete and administer your reservation and forward your reservation details to the accommodation you have booked.


Customer service: We provide customer service 24/7. Sharing your details with our customer service allows for a quick response when you need us – including helping you find an appropriate accommodation and any questions you might have about your reservation.
Guest reviews: We may use your contact information to invite you to write a guest review after your stay. This can help other travelers choose a place to stay that suits them best.


Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
When you make a reservation with us, we may use your contact information to send you news about similar travel-related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time.
When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
We may need to respond to and handle requests you have made.
If you haven't finalized a reservation, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with villacarte.com.
Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.


Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.


How does villacarte.com use social media?
We use social media to promote our accommodation partners’ properties and to promote, improve and facilitate our own services. For example, we integrated social media plugins into the villacarte.com website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
How does villacarte.com share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
The accommodation you booked: In order to complete your reservation, we need to transfer relevant reservation details to the accommodation you booked with. This may include information like your name, contact and payment details, the names of guests traveling with you and any preferences you specified when making a booking.


Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the accommodation you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our accommodation and services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.
Competent authorities: We may disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
Business partners: We work with business partners around the world to distribute or advertise accommodations and to help our business partners distribute and advertise their travel-related services. This may mean that their services are integrated into our website or they have been enabled to show a customized advertisement on our website – or we are advertising on theirs. When you make a reservation on one of our business partners’ websites, certain personal data that you give them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make a reservation on a business partners’ website, please read the privacy policies on these business partners’ websites for more information.


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Cookies


What is a cookie?
A cookie is a small amount of data that is placed in the browser of your computer.
Why are cookies used?
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognized when you return to a website.
Do all cookies do the same thing?
No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.
How are cookies used by villacarte.com?
We try to provide our visitors with an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, our site uses the following types of cookies:
Technical cookies: We use technical cookies to show you our website, to make it function correctly, to enable you to make on-line inquiries and to use on-line chat. These technical cookies are absolutely necessary for our website to function properly.
Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred currency and language. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.
Analytics cookies: We use these cookies to gain insight on how our visitors use the website, to find out what works and what doesn't, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you viewed, which referring/exit pages you entered and left from, which platform type you used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website.
Commercial cookies: We use these to show you villacarte.com advertisements on other websites. This is called “retargeting” and it aims to be based on your browsing activities on our website, such as the destinations you've been searching for, the properties you've viewed.
How long do villacarte.com cookies stay active?
The cookies we use have varying lifespans. The maximum lifespan we set on some is one year from your last visit to our website. You can erase all cookies from your browser any time you want. To remove villacarte.com cookies from your browser, go to the following link (please note that when you click on this link, all villacarte.com cookies will be removed immediately): Purge Cookies.
How can you recognize villacarte.com cookies?
You can find our cookies in your browser settings.
Does villacarte.com use third-party marketing and analytics cookies?
No, villacarte.com does not use the third-party cookies.
Who has access to villacarte.com cookie data?
Only villacarte.com has access to villacarte.com cookies.
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some functions on our website.
Security
What security procedures does villacarte.com put in place to safeguard your personal data?
In accordance with data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.
Your credit card details – when they are needed as part of the reservation process – are stored for a maximum of 10 days. After that, your credit card data will be either permanently deleted from our systems or will remain hashed in our system for fraud detection purposes.
Children
The services offered by villacarte.com are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.
Contact
How can you control the personal data you have given to villacarte.com?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at sales@villacarte.com. Please write "Request personal information" in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to sales@villacarte.com with “Request for removal of personal information” in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.
Who is responsible for the processing of personal data on the villacarte.com website?
Prime Intercity Services L. P. controls the processing of personal data on its websites. Prime Intercity Services L. P. is a private limited partnership company, incorporated under the laws of the United Kingdom and has its office at 44 Main street, Douglas, South Lanarkshire, United Kingdom. If you have any suggestions or comments about this privacy notice, please send an email to sales@villacarte.com

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