CONFIDENTIALITY AND COOKIE

We attach great importance to maintaining the confidentiality of your data. We appreciate the trust and take the obligation to protect the personal information provided. In this document, we described how we use and process personal data and how to use cookies. We also provide contact information so that you can contact us in case of questions about personal information.

VillaCarte.com offers online travel services on its website, through mobile applications and other online platforms, such as partner sites and social networks. All the following information applies to all these platforms. VillaCarte.com may change the Privacy Policy and Cookies from time to time, so please visit this page regularly to keep up-to-date with the updates. If you do not agree to this Privacy Statement and Cookies, you must stop using our services.

Confidentiality
What personal information does VillaCarte.com use?
When booking, you will need to provide your name and email address. You may also be asked to specify your home address, phone number, billing information, names of guests accompanying you, as well as special requests.

When you visit our websites, even if you do not make reservations, we can collect certain information, such as the IP address, the type of browser used, information about the computer's operating system, the application version, the language settings and the displayed pages. If you use a mobile device, we can also collect data identifying your mobile device, its specific settings and characteristics, as well as information about latitude / longitude. When you make a booking, our system registers, by what means and on what sites you made a reservation.

We can also receive certain information when you use social services.

For what purposes does VillaCarte.com collect, use and transfer your personal data?
Reservations: First of all, we use your personal data to register and administer your reservation and to transfer the reservation data to the booked accommodation facility.

Customer Support: We provide round-the-clock customer support. With information, our managers can assist you in case of need - including help in finding the desired accommodation facility and responding to inquiries related to your booking.

Guest reviews: We can use your contact information to ask you to write a review after your holiday. This will help other guests to choose the most suitable place for their stay.

Marketing promotion: We also use your data for marketing promotion within the framework of the law. For example:

When you make a booking through our company, we can use your contact information to send news about similar products and services. With your consent - if it is required in accordance with local legislation - we can also send you regular mailings by e-mail. You can opt out of receiving marketing messages at any time using the "Reject" link provided in each mailing list.

If it seems to us that a certain offer can be especially interesting for you, we can contact you by phone.

Other types of communication: We can also write to you by regular or email, call or send SMS (depending on the provided contact details) in the following cases:

We need to respond to special requests that you leave or process these requests.

If you have not completed the booking, you may receive a letter with a reminder of the pending booking. We believe that this service is useful for you, because it allows you to continue booking, and not to start the search for an accommodation option anew.

If you used our services, we can send you a questionnaire or ask you to leave a feedback about your impressions of the VillaCarte.com service.

We can also send you other information about your booking, for example contact information, where you can contact VillaCarte.com, if you need help with the trip, or information that we believe could be useful for you when planning your trip and will help you to make the most out of it.

Market analysis: Sometimes we ask our clients to participate in market research. Any additional information provided by you in this study will be used only with your consent.

Identifying and preventing fraud: We can also use your personal data to identify and prevent fraud and / or other illegal activities.

Improving the quality of services: We can also use your personal data for analytical purposes, to improve the quality of the services provided.

How does VillaCarte.com use social networks?
We use social networks in order to promote accommodation facilities owned by our partners, as well as to improve the quality of our services and ease of use. For example, we have built in the site VillaCarte.com special plug-ins for social networks. When you click on one of these buttons and register through your personal page on the social network, information about this is passed on to your social network provider and, possibly, appears on your page that other users can watch.

How can VillaCarte.com transfer your data to third parties?
Under certain conditions, we may transfer your personal data to third parties.

Accommodation you booked: In order to complete the booking, we transfer your personal information to the accommodation facility you have booked. This information may include your name, contact details, billing information, the names of people traveling with you, and all the special requests you made when booking. This information can also be used by VillaCarte.com or accommodation facilities to provide you with personalized offers related to booking. If you have a question related to your booking, we can contact the placement object and ask them to process your request.

Third-party service providers: We can use suppliers to process your personal data strictly on our behalf. This processing will be used for such purposes as simplifying the process of paying for bookings, sending out promotional materials or analytical support services. These service providers are bound by confidentiality agreements and do not have the right to use your personal information for their own purposes or for any other purpose.

Competent authorities: We may disclose your personal data to government agencies, if required by law or if this is required to prevent, detect or prosecute criminal acts and fraud.

Our business partners: We work with business partners around the world to provide or advertise accommodation options, as well as to help our partners provide and advertise their travel services. This may mean that their services are integrated on our website or they have the opportunity to display personalized ads on our website - or we display ads on their website. When you make a booking on one of the sites of our business partners, some personal information that you provide to them will be sent to us. Some business partners can receive your personal information from us, if you so ask. When you make a booking on the sites of business partners, please read the privacy statement on the websites of these business partners for more information.

 

Cookies
What is a cookie?
A cookie is a small piece of information placed by a site on a user's computer.

Why do sites use cookies?
Web pages do not have memory. If you are viewing different pages on the site, you will not be recognized as the same user on different pages. Thanks to cookies, the site recognizes your browser. Thus, cookies are mainly used to remember your choice, for example, the language of communication or the preferred currency. Also, thanks to cookies, the site will be able to recognize you on the following visits.

Do all cookies have the same role?
No, different types of cookies are used for different purposes. Cookies differ in function, lifetime and in which side they are located.

How does VillaCarte.com use cookies?
We try to provide users with a modern and convenient website that automatically adapts to their needs and desires. To make this possible, our website uses the following types of cookies:

Technical cookies: We use technical cookies to display our site, work without errors, so that we can send correct queries and use online chat. These technical cookies are strictly required by the site for error-free operation.

Functional cookies: Also we use functional cookies to remember your preferences and to help you use our site optimally and effectively, for example, memorizing your preferred currency and language. These functional cookies are not strictly necessary for the operation of our site, but they add functionality to you as a user, making the site more user-friendly.

Analytical cookies: We use these cookies to find out how visitors use the site to understand what works and what does not, to optimize the site and improve its performance and to make sure that we remain interesting and relevant to users . We collect information about which pages you visited, which pages you went to and from which ones left the site, what type of platform you used, about the date and time of using the site, about the number of clicks on a certain page, about movements Your cursor and about scrolling, about search queries and the text that you enter using our website.

Commercial cookies: We use them to show you VillaCarte.com ads on other sites. This is called "retargeting" - in this case you are shown ads about the directions you were viewing, and about the visited accommodation objects.

For how long are the cookies of VillaCarte.com active?
We use several types of cookies, with different lifetimes. The maximum lifetime that we have set for some is 1 year since you last visited our site. You can delete all cookies from your browser at any time. To delete cookies from VillaCarte.com from your browser, read about it on the official page of your browser (for example, Google chrome, Mozilla Firefox).

How can I find out the cookies of VillaCarte.com?
You can find our cookies in your browser settings.

Does VillaCarte.com use third-party cookies?
No, VillaCarte.com does not use third-party cookies.

Who has access to information about the cookies of VillaCarte.com?
Only VillaCarte.com has access to information about the cookie files of VillaCarte.com.

How can I change the settings for my cookies?
ЧThrough the settings of your browser (for example, Internet Explorer, Safari, Firefox, Chrome) you can choose which cookies to accept and which ones to reject. The location of the settings depends on the brand of your browser. To find the necessary settings, use the "Help" / "Help" function in the browser.

If you choose to opt out of certain cookies, some features of our site may not be available to you.

Security
What security procedures does VillaCarte.com use to protect your personal data?
Under data protection laws, we reasonably perform security procedures to prevent unauthorized access or unauthorized use of personal data.

We apply the appropriate information systems and procedures to protect and protect the personal data provided to us. We also use security procedures and apply technical and physical restrictions to use and access personal data on our servers. Only employees with special rights have the right to access personal data in the process of performing their duties.

Your credit card details - when they are needed during the booking process - are kept by us for a maximum of 10 days. After that, your credit card information will either be completely removed from our systems or will remain hashed in our system for the purpose of detecting fraud.

Children
Services offered by VillaCarte.com are not directed at children under the age of 18 years. The use of any services offered by the company is allowed only with the valid consent of the parent or guardian. The company reserves the right to remove any information received from a child under 18 years of age.

Contact Information
How can you control the personal data transferred to VillaCarte.com?
You can always use the right to get acquainted with your personal data stored by us. You can get an overview of personal information by sending an e-mail to sales@VillaCarte.com. Please indicate in the subject line: "Request for personal data" and attach a copy of the identification document, which will help us to avoid the transfer of your personal data to unauthorized persons.

If your personal data is not correct, we will update it at your request. If you no longer wish to use the services of VillaCarte.com, you can ask us to block your personal data from re-use. You can unsubscribe from the VillaCarte.com mailing list at any time using the "Opt-out" link provided in each mailing list. All requests for updating, blocking or deleting personal data can be sent by e-mail to: sales@VillaCarte.com. However, we may need to retain some information, for example, for legal or administrative purposes, such as record keeping or for detecting fraudulent activities.

Who is responsible for processing personal data on VillaCarte.com?
Prime Intercity Services L. P. is responsible for processing personal data on its websites. Prime Intercity Services L. P. is a private company with limited partnership. It is registered under the laws of Great Britain, the office of the company is located at: 44 Main street, Douglas, South Lanarkshire, United Kingdom. If there are any suggestions or comments about this Privacy Statement, please send an email to sales@VillaCarte.com

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